The Art of Love

Cartha Customer Service Guru

SERVICE THE CARTHA WAY

Contact us if you have comments, questions, or issues. Our Cartha Customer Service Gurus are eager to help.

Need anything? Call or write a Cartha Customer Service Guru.

Toll-free (877)-958-6867 or contact us.

FAQ

Shipping

What about my nosey neighbors?

All packages are delivered in a discreet corrugated cardboard box! Your billing will show Cartha Labs, Inc.

How do you ship?

Orders placed before 12pm PT are shipped the same day by Federal Express. Please note we only ship Monday through Fridays.

How fast is your shipping?

Orders placed before 12pm PT with Fed Ex Ground or 2 Day shipping speeds will be picked up by Fed Ex that day. This is how long it usually takes to fulfill orders, so please note that on busy sale days , orders can take a bit longer to get out the door of our warehouse.

All domestic orders go out with Fed Ex Ground as the shipping speed. You can always upgrade to 2-Day Shipping for $15.
A quick but important note about orders placed after our last Fed Ex pickup on Friday:
  Orders placed on a Friday after 12pm PT will leave our warehouse on Monday.

If your order is going out Fed Ex Ground, here is a handy picture that will show you how many business days it should take!

Fed Ex Map

Do you ship internationally?

Unfortunately, we are not able to ship outside of the United States at the moment. Stay tuned though, that should be changing as we grow. If you need any help, feel free to contact the Cartha Customer Service Gurus via email at CustomerServiceGurus@CarthaLabs.com or phone: (877-958-6867).

Returns

What is your return policy?

365! Yes, that is three hundred and sixty five days, full refund no questions asked. Just save your receipt and contact a Cartha Customer Service Guru.

Lost your receipt and not satisfied?  Contact a Cartha Customer Service Guru anyway and they may be able to help.

How do I process a return?

Contact us by email or phone and a Cartha Service Guru will process your return at record speed.   Do not return to the store where you purchased.

Lubricant Information

Why Airless Pumps?

Have more fun with airless pump technology. Specifically designed for a sexy smooth experience.

How do I choose which lubricant to use?

You'll be happy to know that Juntos comes in a variety of amazing formulas--because there are some real differences. We suggest you try them all and find your favorite or switch and play!

None of our lubricants contain Parabens and they are all completely non-toxic, which is what we prefer and think most women prefer as well.

Juntos Water-Based Lubricant

A popular choice because a water-based formula has a smooth quality that people most often enjoy. And, of course, it easily rinses off in water. For people with sensitivities and those concerned about keeping a healthy pH balance, this is a good choice. Water-Based formula also contains no propylene glycol and is a favorite among women experiencing vaginal dryness. Non-scented

Juntos Premium Silicone Lubricant

A very popular. If you want the most rip-roaring, longest-lasting, slickest sensation, you'll probably choose this Silicone Based Lubricant. Just remember that silicone lubes don't readily dissolve in water. In fact, they hold up nicely underwater. Another reason many people prefer them. If you're using silicone toys however, you may want to use a water-based lubricant. Non-scented

Juntos Frutilla Lubricant

Formulated with a delicious fruit flavor. If you prefer a lubricant with flavor and scent, this is a perfect choice!

What causes vaginal dryness?

There are a variety of conditions that lead to dryness; Childbirth, menopause, tampon use, medications, stress, exercise, and just common hormonal changes.

Can lubricants be used as birth control?

That's a big NO. You'll need to use a form of birth control to help prevent pregnancies. Juntos products are not contraceptives and do not contain a spermicide.

Are your natural lubricants safe?

All our Juntos products are 100% guaranteed, non-toxic, Paraben-free, luxurious, and cruelty-free. Still, it's best to keep them tucked away from children's curious hands.

Do you test on animals?

Like you, we love animals of all shapes and sizes, so we'd never hurt a single one in the testing or production of Juntos products

I'd like to climax more and have better orgasms. Any ideas?

Absolutely. Relax and take time to unwind with foreplay. You can jump-start your sensual play with a little Juntos Feminine Arousal Gel. This female sexual aid helps stimulate your own natural lubrication, increases circulation and blood flow to the clitoris, tingles, and has aphrodisiacal qualities extracted from Ginseng Root. It's out of this world!

I want more friction during intercourse. I don't want to get a vaginoplasty. Can you help?

Not to worry. Lots of women experience loss of friction and want the benefits of a tight, snug vagina. Juntos Feminine Rejuvenation Cream helps put the "oh-yes!" back into sexual activity for women who want more friction and heat. This miracle-in-a-jar helps rejuvenate and tighten after childbirth. It's also great for vaginal tightening due to aging or weak muscles. So unless you really need a vaginoplasty surgery(one of the fastest growing surgeries in some places), this can really light your fire. Men love a tight ride too, so it's a pleasure for both of you.

VShot Information

How do I take V-Shot?

For 1.8 oz. shot bottle: drink the entire shot bottle 30 minutes before sexual activity.

What do I do if my erection last longer than four hours?

In the unlikely event you experience an erection for four hours or more, contact your doctor immediately. V-Shot has been used by thousands of men with beneficial results. However, if you feel any discomfort after drinking V-Shot, contact your doctor.

How many shots may I take in a day?

Do not use more than one shot every 24 hours.

Can I use V-Shot if I have high blood pressure or other medical conditions?

Always contact your doctor regarding any medical concerns before taking V-Shot. Cartha Labs, Inc. is not a medical provider and cannot give you any medical advice or direction.